I searched for discounted cruise and found "Vacations To Go" and the guy who helped me, Pat (extension 7673), was so good at customer service, I just had to write to the company's president...

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To: alanfox@vacationstogo.com
Date: 11/13/09 6:35 PM
Subject: kudos to Pat 7673

Mr. Fox
I know it is a tough business and time is money, but Pat at extension 7673 took time to explain the refund policy (my wife and I are considering the Sept 2011 sailing of Oasis) and what a nice guy.   Keep him.   I'm putting him (and vacations to go) on my speeddial

VacationsToGo.com Thanks for your fabulous "fastdeals" and for making such an easy to use website and phone system.  I plan to book very soon.

Sincerely,   Steve
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HERE'S the reply that I received....


Thanks for taking the time to write!

Great customer service is my top priority, and I'm always glad to hear that one of our agents has exceeded expectations. I'll make sure that Pat and our managers see a copy of your kind words.

Thanks again and best wishes!

Sincerely,

Alan Fox
Chairman & CEO
Vacations To Go

US and Canada reservations (toll free): 800-338-4962
Mon-Fri: 5:30am to Mid, Sat: 9am to 10pm, Sun: 9am to Mid (CST)

UK reservations (toll free): 0800-279-8084
Mon-Fri: 11:30am to 6am, Sat: 3pm to 4am, Sun: 3pm to 6am

International reservations: 001-713-974-2121


WOW!

..... 

I hope to get on the Oasis of the Seas, someday, and in Sept 2011, there will be a discounted cruise coting about $800 (half of the cost in Dec 2009  $1500).